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FREQUENTLY ASKED QUESTIONS

  • CAPITASTAR & Membership
  • Benefits & Privileges
  • STAR$® accumulation & expiry
  • Use of STAR$®
  • Member info
  • Carpark e-Voucher

CAPITASTAR REWARDS PROGRAMME

  • 1. What is CapitaStar rewards programme?

  • 2. What is the difference between CapitaCard and CapitaStar?

  • 3. How does CapitaStar work?

  • 4. What are the application requirements for the programme?

  • 5. How do I apply for the CapitaStar programme?

  • 6. How long does it take for my membership to be activated?

  • 7. Is there an annual participating fee?

  • 8. Is the membership transferable?

  • 1. What are the benefits and privileges that can I enjoy as a member?

  • 1. Must I approach Customer Service Counter to accumulate my STAR$®? What do I do with the STAR$®?

  • 2. What is the minimum amount needed in a single receipt to redeem STAR$®? How many receipts can I use?

  • 3. What should I do if I have problems capturing the receipts?

  • 4. If I have receipts that are given to me, can I use it to earn the STAR$®?

  • 5. What is the validity of my STAR$® ? (Is there a cut-off date for accumulation of STAR$® ?) What happens to my STAR$® earned in the current year after 31 Dec?

  • 6. Can I continue to use my current membership to earn STAR$® in the following year?

  • 7. Where are the locations of the Self-Service Kiosks?

  • 8. Which are the outlets that qualify for STAR$® accumulation?

  • 9. Must I scan in the receipts on the same day of purchase?

  • 10. What if I forgot to update my receipts on the day of purchase?

  • 11. Can I scan my receipts made at another CapitaLand Malls?

  • 12. How many receipts can I scan in a day?

  • 13. Can I use receipts made before the day I join the rewards programme?

  • 14. What is the maximum number of STAR$® that I can collect on the single day?

  • 15. Which are the participating CapitaLand Malls in this programme?

  • 16. Why can't I scan more than one receipt at the same time?

  • 17. Why does the system decline my receipts?

  • 18. My receipts are too long and cannot be scanned or captured fully, what can I do?

  • 19. The shops do not issue printed receipts, can I still use the handwritten receipts to earn STAR$®?

  • 1. How do I check the number of STAR$® balance?

  • 2. Can I transfer my STAR$® to another member?

  • 3. What is the minimum number of STAR$® required before I can redeem?

  • 4. Where and what can I redeem my STAR$® with?

  • 5. Can I combine the STAR$® earned in the previous year with the current year's STAR$® earning for the purpose of redemption?

  • 6. Can I authorize my family member / spouse to redeem on behalf of me?

  • 7. How long does it take for the STAR$® to be updated in your system?

  • 1. How do I update on any change of my personal particulars and contact preferences?

  • 2. What if I forgot my login details to check my account balance?

  • 3. I encountered an error message (“invalid” or “not registered”) when registering or logging in my account using CapitaStar mobile app, what should I do?

  • 4. What is the contact number of the line for other enquiries?

  • 1. How do I know the parking rates?

  • 2. Which are the CapitaLand Malls I can utilize the carpark coupon at?

  • 3. How do I use the carpark e-Voucher after redemption?

  • 4. How do I update the new IU number?

  • 5. I keyed in a wrong IU number and did not use the carpark e-Voucher upon exit. Can I re-key in the correct IU number?

  • 6. What is the maximum number of carpark e-Vouchers I can use at any one time?

  • 7. Can I redeem more than one (1) carpark e-Voucher?

  • 8. Is the carpark e-Voucher transferrable?

  • 9. Can I extend the usage period of the carpark e-Voucher ?

  • 10. Can I combine the usage of the redeemed carpark coupon with X-hour of complimentary carpark coupon issued by participating CapitaLand Mall?


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