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Policy And Terms

  • 1. ELIGIBILITY AND MEMBERSHIP
    1. Subject to our sole discretion, eligible persons may participate in the CapitaStar Rewards Programme by signing up at the self-service kiosks or customer service counters located in Participating Malls as determined in our sole discretion, the Programme Website, via the Programme Mobile Application, or by such other means as determined by us from time to time in our sole discretion.
    2. All participants must be at least 16 years old on the date they sign up for the CapitaStar Rewards Programme.
    3. By signing up to the CapitaStar Rewards Programme, you shall be deemed to have read, understood, and accepted these Terms and Conditions. These Terms and Conditions shall also apply in relation to any Personal Data provided by you to us in connection with the CapitaStar Rewards Programme.
    4. As a condition of your participation in the CapitaStar Rewards Programme, you are required to provide us with current, accurate, truthful and complete information about yourself during the registration process and to keep your records with us current and up-to-date. You agree that you shall be solely responsible for all consequences of providing any inaccurate, incomplete and/or insufficient information. In the event that we determine or have reason to believe that the information which you have provided to us is not current, is inaccurate, or is incomplete in any way or that you have provided us with false or misleading registration information, we reserve the right to either suspend or terminate your Membership.
    5. We may amend these Terms and Conditions from time to time in our sole discretion upon posting the amended version at the Programme Website. By your continued participation in the CapitaStar Rewards Programme, you agree to be bound by these Terms and Conditions as amended from time to time
  • 2. STAR$® ACCRUALS
    1. STAR$® can be earned by you in accordance with these Terms and Conditions when you make a qualifying purchase of goods and/or services from Qualified Retailers in Participating Malls.
    2. To be eligible to earn STAR$® for a qualifying purchase, you must submit your Receipt to us no later than one (1) day following your purchase via one of these channels: (a) scan your Receipt at the self-service kiosks or customer service counters located in Participating Malls; (b) upload a digital copy of your Receipt on the Programme Website or via the Programme Mobile Application; or (c) by such other means as determined by us from time to time in our sole discretion.
    3. The criteria for qualifying purchases and the STAR$® earn rate for qualifying purchases shall be determined by us at our sole discretion and may vary as between Participating Malls and as between Qualified Retailers in Participating Malls.
    4. STAR$® will not be credited into your Account until your Receipt is determined by us to be valid. We may reject any Receipt as being invalid at our sole discretion, and any such decisions by us shall be considered final, conclusive and binding upon you.
    5. We may cancel and/or delete and/or otherwise deduct STAR$® that have already been credited into your Account in our absolute discretion.
    6. We may delay crediting STAR$® into your Account until we have verified to our satisfaction that STAR$® were not credited into your Account in breach of any of these Terms and Conditions.
    7. STAR$® accrued in your Account remain our property. STAR$® do not entitle a member to a vested right or interest and have no cash value. STAR$® are not redeemable for cash and are not transferable or assignable for any reason or any purpose. STAR$® are also not transferable between Accounts. The sale, auction (including online auction), barter, transfer or assignment of any accumulated STAR$® is strictly prohibited, and any STAR$® which we deem in our sole discretion to have been transferred, sold, auctioned, bartered or assigned in violation of these Terms and Conditions may be confiscated and/or cancelled.
    8. STAR$® in your Account are voided upon cancellation or termination of your Membership, howsoever caused. For the avoidance of doubt, you shall not be entitled to any compensation in respect of any STAR$® which are voided.
    9. You may check the number of STAR$® that you have at the self-service kiosks or customer service counters located in Participating Malls, on the Programme Website, via the Programme Mobile Application, or via such other means as determined by us from time to time in our sole discretion.
  • 3. STAR$® VALIDITY PERIOD
    1. STAR$® credited to your Account in a calendar year will expire on the 31 December of that calendar year.
    2. Upon expiry, you will be given an additional six months’ grace period to redeem your STAR$®.
    3. We may from time to time amend the validity period of the STAR$®.
  • 4. DISCRETION
      Notwithstanding and without prejudice to the other terms of these Terms and Conditions, we are entitled at any time in our absolute discretion without liability to you, without notice and without giving any reason, to:
      (a) suspend or terminate your Membership entirely whether or not you are in default of these Terms and Conditions; and/or
      (b) refuse to allow you to participate in the CapitaStar Rewards Programme; and/or
      (c) introduce, amend, restrict, suspend or terminate all or any of the benefits, services, facilities and privileges in respect of or in connection with your Membership.
  • 5. REDEMPTION
    1. Redemption may only be made upon the verification of your identity in accordance with these Terms and Conditions.
    2. Redemption may be made by you personally attending and presenting your Singapore Identity Card, Singapore Permanent Resident Card, Work Permit or passport for identity verification at the customer service counters in Participating Malls, or via any other means as determined by us from time to time in our absolute discretion.
    3. The list of Rewards, Prizes and the number of STAR$ required for the Redemption of the respective Rewards shall be determined by us. For the avoidance of doubt, we may from time to time amend the number of STAR$® required for Redemption of Rewards without prior notice to you.
    4. Rewards and Prizes are offered subject to their availability.
    5. To the maximum extent permitted under applicable law, we do not make any warranty or representation on any product or service offered as Rewards and/or Prizes and do not accept any liability in respect of any such Rewards and/or Prizes.
    6. Any dispute arising from or relating to the goods or services received as Rewards and/or Prizes shall be settled between you and the supplier of the Rewards and/or Prizes. We shall not be liable for any claim arising from or relating to the Rewards and/or Prizes and/or the Redemption process.
    7. After Redemption, Rewards and/or Prizes may not be exchanged for cash and/or STAR$® and/or any other Reward, Prize or item. Refunds for and/or replacements of Rewards and/or Prizes will not be entertained.
  • 6. MEMBERSHIP VALIDITY AND FEES
    1. We may charge an annual fee for Membership in the CapitaStar Rewards Programme, at such rate and to be paid in such manner as we may determine, in our sole discretion.
    2. In the event that you do not submit at least six (6) valid Receipts for a period of twelve (12) consecutive months, your Membership may be terminated by us.
  • 7. CHANGE OF PERSONAL PARTICULARS
      You must promptly update us of any change in your personal particulars (including but not limited to a change in your home and office address and contact numbers) on the Programme Website, at the customer service counters in Participating Malls, or via such other means as determined by us from time to time in our sole discretion.
  • 8. TERMINATION OF CapitaStar REWARDS PROGRAMME
      We may at our absolute and sole discretion, without prior notice to you, suspend or terminate the CapitaStar Rewards Programme for any reason whatsoever as we deem fit.
  • 9. PERSONAL DATA
    1. It is a continuing condition of your Membership as well as your access to and use of the Programme Website and/or Programme Mobile Application that you consent to the collection, use, disclosure and/or processing of your information, including your Personal Data, by us and all other persons and entities involved in the CapitaStar Rewards Programme in relation to and/or for the purposes of the CapitaStar Rewards Programme ("CapitaStar  Purposes"). Examples of your Personal Data which may be so collected, used, disclosed and/or processed for the CapitaStar Purposes include the following:
      (a) your name, your identification number, credit card details, transaction details, images of Receipts and any other information relating to you which you have provided to us or any of our agents, business partners and/or authorised service providers in any forms you may have submitted to us or any of our agents, business partners and/or authorised service providers, or in other forms of interaction with you;
      (b) information about your usage of and interaction with the products and services under the CapitaStar Rewards Programme, the Programme Website, and/or the Programme Mobile Application, including computer and connection information, device capability, bandwidth, statistics on page views, cookies, IP addresses, Membership details and traffic to and from Programme Website and/or Programme Mobile Application; and
      (c) photographs or audio-video or other recordings of you taken or made in connection with Programme Promotions.
    2. In particular but without limiting the generality of Clause 9.1, you consent to us and all other persons and entities involved in the CapitaStar Rewards Programme collecting, using, disclosing and/or processing your Personal Data for the following purposes strictly in relation to and/or for the purposes of the CapitaStar Rewards Programme:
      (a) verifying your identity for the purposes of processing your Membership application and maintaining and servicing your Account and Membership for the CapitaStar Rewards Programme;
      (b) administering and managing the CapitaStar Rewards Programme, your Account, and your transactions and interactions with us in connection therewith, and processing your STAR$® accruals and Redemptions;
      (c) responding to your queries, requests, feedback  and complaints;
      (d) sending you notifications as well as marketing and promotional messages under and in relation to the CapitaStar Rewards Programme (including via voice calls, sms, fax or other modes of communication using any of your telephone numbers which any entity comprised in CL Group may have in its records from time to time), such as information, updates, advertisements, promotions (including without limitation discounts and special offers) and other communications in connection with
      (i) products, services, offers and promotions offered by us, any CL Property, any entity comprised in CL Group, our business partners, our marketing partners and/or third parties; and
      (ii) programmes, events or activities conducted at any CL Property or by us, any entity comprised in CL Group, our business partners, our marketing partners and/or third parties;
      (e) conducting interviews, surveys and/or consumer or market related research so that we may provide you with better services and product offerings which may be of relevance to you
      (f) carrying out profiling and statistical analysis to improve services provided to you;
      (g) informing you of changes and development to CapitaStar Rewards Programme and/or CL Group policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you;
      (h) administering and conducting Programme Promotions, including announcing the results of Programme Promotions, identifying and contacting the winners of the Programme Promotions, and publicising and conducting marketing in relation to Programme Promotions;
      (i) where you participate in Programme Promotions, collecting, using and disclosing the photographs or audio-video or other recordings of you taken or made in connection with Programme Promotions amongst the entities comprised in CL Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in CL Group, for use in any publicity and/or advertising campaigns related to Programme Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in CL Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings of you taken or made in connection with Programme Promotions shall vest solely and absolutely in CL Group without any compensation to you;
      (j) managing the infrastructure and business operations of CL Group in relation to the CapitaStar Rewards Programme and complying with internal policies and procedures;
      (k) facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving the CL Group entity that is managing the CapitaStar Rewards Programme;
      (l) matching any Personal Data which relates to you for any of the purposes listed herein;
      (m) preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
      (n) protecting and enforcing our contractual and legal rights and obligations;
      (o) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and
      (p) processing your Personal Data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any of our marketing partners and/or authorised service providers. For the avoidance of doubt, all the purposes set out in Clauses 9.2(a) to (p) form part of the CapitaStar Purposes.
    3. In addition to Clauses 9.1 and 9.2, where you have specifically provided us with consent, you agree to the collection, use, disclosure and/or processing of your Personal Data by us, our agents, our marketing partners, our business partners, our authorised service providers and/or any entity comprised in CL Group for the following purposes:
      (a) communicating and providing services, products and benefits to you, including promotions, offers, advertisements offered by any entity comprised in CL Group and/or any CL Property, and any promotions, programmes, events or activities conducted at any CL Property or in relation to any entity comprised in CL Group;
      (b) matching your Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by us, any other entity comprised in CL Group, or any third party;
      (c) administering and conducting Promotions for or in relation to any entity comprised in CL Group and/or any CL Property, including, announcing the results of these Promotions, identifying and contacting the winners, and publicising and conducting marketing related to these Promotions;
      (d) where you participate in Promotions, collecting, using and disclosing the photographs or audio-video or other recordings of you taken or made in connection with Promotions amongst the entities comprised in CL Group and to agents, marketing partners, business partners and/or authorised service providers of the entities comprised in CL Group, for use in any publicity and/or advertising campaigns related to Promotions across all media, including printed publications, presentations, promotional materials or websites of the entities comprised in CL Group, in their original or edited format which any of the aforesaid persons deems appropriate. You further agree and acknowledge that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings of you taken or made in connection with Promotions shall vest solely and absolutely in CL Group without any compensation to you;
      (e) sending you details of products, services, special offers and rewards which are sent  to customers of any entity comprised in CL Group and/or of any CL Property, and/or sending you details of particular products and services which may be of interest to you;
      (f) conducting consumer and market related research, understanding and determining customer preferences and demographics for any entity comprised in CL Group to review, develop and/or improve products, services and Marcom Activities (including special offers and/or marketing programmes); and
      (g) informing you via mail, email, sms, fax, voice calls and all other means of communication (including via all and any of your Singapore telephone numbers which any entity comprised in CL Group may have in its records from time to time) about and/or in relation to Marcom Activities.
    4. Whilst we will take reasonable steps to accurately record your Personal Data, we require that you provide accurate and complete Personal Data, and update such Personal Data with us from time to time.
    5. If you wish to withdraw your consent to any use of your Personal Data as set out herein, or if you have any questions or complaints relating to your Personal Data, or if you would like to obtain access and make corrections to your Personal Data records, please contact our designated Data Protection Officer as follows:
      cmadpo@capitaland.com
    6. You acknowledge that if you choose to withdraw your consent for the collection, use, disclosure and/or processing of your Personal Data for CapitaStar Purposes, we may not be able to continue providing you with the products and services under the CapitaStar Rewards Programme or otherwise administer your Account. In such an event, we shall have the right to terminate your Membership. Such right shall be without prejudice to our rights and remedies against you in respect of any loss or damages arising from or in connection with such termination.
    7. You agree that your consents granted herein do not supersede or replace any other consents which you may have previously granted to any entity comprised in CL Group in respect of your Personal Data, and are additional to any rights which any entity comprised in CL Group may have at law to collect, use, disclose and/or process your Personal Data. You also agree that any withdrawal of your consents in accordance with these Terms and Conditions will not affect any other consents which you may have provided to any entity comprised in CL Group in respect of your Personal Data and/or the use of your Singapore telephone number(s) for receiving marketing or promotional information or other advertising or messages.
    8. We may in our sole discretion from time to time share aggregated, non-personally-identifiable information with third parties, such as advertisers, our marketing partners and/or our business partners, for use in marketing, promotional or other activities.
  • 10. EXCLUSION OF LIABILITY
    1. Notwithstanding any other terms or conditions in these Terms and Conditions, we shall not be liable to you for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or wilful default on the part of our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by you or by any other person in respect of or in connection with the CapitaStar Rewards Programme, including without limitation, your Account, Membership, STAR$®, Rewards or Redemption and/or in connection with the collection, use, disclosure and/or processing of your Personal Data in accordance with these Terms and Conditions. You will release and discharge us from all claims in relation to the aforesaid loss, damage, inconvenience, embarrassment, cost and/or expense.
    2. Without prejudice to the generality of the foregoing and to the maximum extent permitted by applicable law, we shall also not be liable for any direct, incidental or consequential damage or loss suffered by you that may result from the collection, use, disclosure and/or processing of your Personal Data, including but not limited to any loss of, or any inability to retrieve, any Personal Data, howsoever caused, or any inaccuracy in the Personal Data presented, used or transmitted.
  • 11. GENERAL
    1. You shall indemnify us and keep us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to your misuse of the Membership and/or breach of any of these Terms and Conditions, including without limitation, if you commit any fraud or misrepresent any information supplied or to be supplied under these Terms and Conditions.
    2. We may amend these Terms and Conditions from time to time in our sole discretion without notice to you.
    3. Each of these Terms and Conditions is severable and distinct from one another and if at any time, any one or more of these Terms and Conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.
    4. You agree to be bound by these Terms and Conditions and all other terms and conditions governing the use of such facilities, benefits or services in connection with your Membership, as the same may be amended or varied from time to time. If there is any conflict between these Terms and Conditions and any other terms and conditions, the former will prevail and apply and the latter will be deemed to be modified so far only as it is necessary to give effect to the provisions of these Terms and Conditions. Unless otherwise provided by these Terms and Conditions, nothing in these Terms and Conditions will affect the validity and enforceability of our rights or remedies under any other terms and conditions which will continue to apply.
    5. The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).
    6. No failure on our part to exercise and no delay on our part in exercising any right or remedy under these Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by us of our rights or remedies in respect of any terms under these Terms and Conditions or any breach of these Terms and Conditions on your part must be in writing and may be given subject to such terms and conditions as we may deem fit and is effective only in the instance and for the purpose for which it is given.
    7. These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. You hereby irrevocably submit to the jurisdiction of the courts of the Republic of Singapore.
    8. The Chinese version of these Terms and Conditions is not an official translation of the English version of these Terms and Conditions. In cases where there are any differences between the Chinese version and the English version, the English version will prevail. We and all the other entities comprised in CL Group shall not accept any responsibility or liability for any error, inaccuracy and/or misunderstanding with regard to the Chinese version.
  • 12. DEFINITONS AND INTERPRETATION
    1. In these Terms and Conditions, the definition of terms shall be set out below, except where the context otherwise requires:
      • "Account" means your account maintained by us stating the number of STAR$® accumulated by you;
      • "Award"means the award of STAR$® to you;
      • "STAR$®" means the STAR$® (points) awarded under the CapitaStar Rewards Programme;
      • "CapitaStar Rewards Programme" means the CapitaStar Rewards programme managed by us;
      • "CL Group" means CapitaLand, its subsidiaries, associates, joint ventures and related corporations and all trusts sponsored, owned and/or managed by any of the aforementioned entities;
      • "CL Property" means any property in any country developed, operated, managed and/or owned by any entity comprised in CL Group;
      • "Marcom Activities" means marketing, promotional and communication activities regarding products, services, offers, promotions, activities and/or events marketed, promoted, advertised and/or made available by any entity comprised in CL Group and/or its business partners, including in relation to (i) the CapitaStar Rewards Programme; (ii) any entity comprised in CL Group; and/or (iii) any CL Property;
      • "Member" means a member to and participant in the CapitaStar Rewards Programme;
      • "Membership" means membership to and participation in the CapitaStar Rewards Programme;
      • "Participating Malls" means shopping malls participating in the CapitaStar Rewards Programme as determined by us from time to time in our sole discretion, in which your purchases are eligible for Awards, which list shall be updated from time to time on the Programme Website;
      • "Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access;
      • "Prizes" means prizes in lucky draws or contests organised under the CapitaStar Rewards Programme; 
      • "Programme Mobile Application" means the mobile application(s) or part thereof created in connection with the CapitaStar Rewards Programme, as may be modified from time to time;
      • "Programme Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities for or in relation to Members, the recruitment of Members and/or otherwise involving the gift, award or redemption of STAR$®, which are conducted from time to time by us, any other entity comprised in CL Group, our agents, our marketing partners, our business partners and/or our authorised service providers; 
      • "Programme Website" means the website(s) or part thereof created in connection with the CaoitaStar Rewards Programme, as may be modified from time to time; 
      • "Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities;
      • "Qualified Retailers" means retailers in Participating Malls that are not excluded from the CapitaStar Rewards Programme, as determined by us in our sole discretion and notified at  the Programme Website from time to time;
      • "Receipt" means receipt(s) of purchase;
      • "Redemption" means the redemption of STAR$® by you for Rewards and/or Prizes;
      • "Rewards" means the goods and/or services redeemable by you in exchange for your STAR$®;
      • "Terms and Conditions" means these terms and conditions governing your Membership as amended or supplemented by us from time to time;
      • "We", "our" and "us" refer to CapitaStar Pte. Ltd. or such other CL Group entity which may be managing the CapitaStar Rewards Programme from time to time; and
      • "You" and "your" refer to the person who has signed up to the CapitaStar Rewards Programme.
    2. Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.
    3. The headings in these Terms and Conditions are inserted for ease of references only and shall not affect the construction of these Terms and Conditions.

Click here to read the terms and conditions in Chinese version.


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